Delivery & Customer Information

Customs / Import Duties

Returns / Refunds

We offer free returns worldwide on all purchases. If you wish to make a return, please contact us within 48 hours of receipt of your order by one of the methods listed below:

Email : info@lotusparadis.com
Telephone : +33 (0)6 85 50 71 45

You will then have 14 days to return your order to the address below:

LOTUS PARADIS-Online Shop
10 Allée Alberto Thiébaut 
64600 ANGLET
France

Details about how to make returns will be included in your parcel, using the return labels provided. Please fill in the enclosed return slip and make sure to include it in the returned parcel. We strongly advise that you use the original packaging of Lotus Paradis when returning goods to ensure the items are delivered safely without damage. However, use of the original packaging is not obligatory and does not affect the customer’s statutory rights. To prevent parcels from going missing, we strongly recommend that you send the return by registered mail with insurance and tracking number. Please understand that we are unable to accept returns of clothing that are soiled, have been worn, washed or dry-cleaned.

Credit amounts resulting from returns shall be reimbursed to the bank account from the original payment. 

Exchange

Products purchased from Lotus Paradis are not able to be exchanged. If your ordered item does not fit and you wish to exchange it for a different size or colour, Lotus Paradis requests that you return the item and place a new order for the product concerned. A refund will be made on receipt of your item. 

TRANSPORT DAMAGE

If upon receipt of your order you notice any transport damages to the packaging upon delivery, you are  kindly requested to have the delivery carrier employee confirm such damage in writing, and to notify Lotus Paradis accordingly. Failure to obtain written confirmation has no consequences for the statutory warranty rights of the customer. Written confirmation from the carrier serves the assertion of the claim by Lotus Paradis against the carrier or transport insurance. 

If you are able to take photographs of the damage, Lotus Paradis kindly requests that these be forwarded to info@lotusparadis.com

Monday to Friday from 10:00 a.m to 6:00 p.m and Saturday from 10:00 a.m to 12:00 a.m.

Tel. +33 6 8550 71 45

email: info@lotusparadis.com

Payment options

(available via shop checkout)

• Bank Transfer
  
  In the payment section, select Payment type « Pay by bank wire ». You will receive the bank details for Lotus Paradis and the order number will be automatically generated with an email order confirmation.
  
  Any transfer costs and bank charges are due by the customer.
  
  
• Instant Money Transfer
  
  With iDEAL you will be redirected to Mollie.BV. It is the most used payment method in the Netherlands. The software redirects you to your bank’s website.
  
  
• With « CartaSi » you can pay with your Credit cards and Mastercards securely. This payment method is most used in Italy.
  
  
• Credit Cards
  
  When paying by credit card, you will be charged immediately when the order process is completed.
  
  
• Paypal
  
  Paypal allows you to pay online securely, quickly and easily. It is based on the payment methods directly from your bank. For each transaction you decide whether you would like to pay by bank transfer, direct debit, Paypal account, or credit card . Regardless of the method chosen, there are no additional fees. Lotus Paradis’ Paypal address online is : lotusparadis@gmail.com

Assistance